Effective date: 24.12.2024
Last updated on: 24.12.2024
https://gormalone.com/privacy-policy.html
Please read the following to understand our views and practices regarding your personal data:
a. Downloading, accessing, or otherwise using the App indicates that you have read this Privacy Policy and consent to its terms. If you do not consent to the terms of this Privacy Policy, do not proceed to download, access, or otherwise use the NITARA App.
b. We collect your personal information in order to provide and continually improve our products and services.
c. By using this App, you are agreeing that we may advertise your feedback on the App and other marketing materials.
d. Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.
e. All partner firms and any third party working with or for us, and who have access to personal information, will be expected to read and comply with this policy. No third party may access, or process personal information held by us without having first entered into a confidentiality agreement.
f. We will retain your information as long as we require this to provide you with our services and for such period as mandated by the laws concerned.
a. From you directly and through NITARA App: We may collect information from the NITARA App when you visit. The data we collect depends on the context of your interactions with our App.
b. When you’re not signed into the NITARA Account, we store the information we collect with unique identifiers tied to the browser, application, or device you’re using. This includes Device information like Device name, Type, Time Zone amongst others. This helps us do things like maintain your language preferences across browsing etc.
c. When you’re signed in, we also collect information that we store with your NITARA Account, which we treat as personal information.
d. Through business interaction: we may collect information through business interaction with you or your employees.
e. From other sources: We may receive information from other sources, such as third-party databases, joint marketing partners and collect personal information for providing better services.
f. Things you create or provide to us/ Information you provide us access to:
You can create an account by giving us information regarding your [name and mobile number], and such other information as requested on the End User registration Page. This is to enable us to provide you with the facility to use the account to book your appointments and store other health related information.
Against every Service Provider listed in NITARA, you may see a ‘video call’ option or ‘chat bot’. When you choose one this option, you choose to video call through our platform provided by NITARA or use our chat bot system, the records of such video calls and chat are recorded and stored in NITARA’s servers. Such video calls and chats will receive a notification stating the purpose of recording your video calls/chat and your consent to such recordings which are dealt with as per the Privacy Policy. If you choose not to consent to recording of such video call/chat, NITARA hereby reserves the right to not provide you the Services for which such Personal Information is sought. Such records are dealt with only in accordance with this Privacy Policy.
We collect information about your location when you use our services, which helps us offer features like efficient scheduling of your appointments, inform you about the farms in your nearby areas.
Your location can be determined with varying degrees of accuracy using GPS.
The types of location data we collect depend in part on your device and account settings. For example, you can turn your Android device’s location on or off using the device’s settings app.
Our services require access to your camera and gallery to collect images and other information from the camera and gallery for your device for the purpose of analyzing farm and cattle related data and provide you meaningful solution.
You will not be able to upload photos from your camera roll unless we can access your camera or gallery.
Our services require access to read your SMS for SMS-based user verification / OTP verification.
We may request access or permission to certain features from your mobile device, including your mobile device’s storage. If you wish to change the access or permissions for the app, you may choose to do so in your device’s settings.
We collect information about the browsers and devices you use to access NITARA services.
The information we collect includes browser type and settings, device type and settings, operating system, phone number, and application version number. We also collect information about the interaction of your apps, browsers, and devices with our services, including IP address, crash reports, system activity, and the date, time, and referrer URL of your request.
We collect this information when a NITARA service on your device contacts our servers — for example, when you install an app from the Play Store or when a service checks for automatic updates. If you’re using an Android device with NITARA apps, your device periodically contacts NITARA servers to provide information about your device and connection to our services. This information includes things like your device type, crash reports, and which apps you've installed.
NITARA may keep records of electronic communications and video calls received and made for making appointments or other purposes for the purpose of administration of Services, customer support, research and development and for better listing of Service Providers.
We use various technologies to collect and store information, including cookies, local storage, such as browser web storage or application data caches, databases, and server logs.
We use data to build better services to all of our customers. We use information we collect primarily to provide, maintain, protect and improve our current products and services.
We use the information we collect from all our services for the following purposes:
We use different technologies to process your information for these purposes. We use automated systems that analyze your content to provide you with things like customized search results. We also use algorithms to recognize patterns in data.
We may combine the information we collect among our services and across your devices for the purposes described above.
We’ll ask for your consent before using your information for a purpose that isn’t covered in this Privacy Policy.
We may process your personal information without your knowledge or consent where required by applicable law or regulation for the purposes of verification of identity or for prevention, detection, or investigation, including of cyber incidents, prosecution and punishment of offences.
Protect, investigate, and deter against fraudulent, unauthorized or illegal activity.
You can also request to remove content from specific NITARA services based on applicable law.
To delete your information, you can:
There are other ways to control the information NITARA collects whether or not you’re signed into a NITARA Account, including:
Information about our users is an important part of our business and we take due care.
We do not share your personal information with companies, organizations, or individuals outside of NITARA except in the following cases:
For legal reasons, we will share personal information outside of NITARA if we have a good-faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to:
We may share non-personally identifiable information publicly and with our partners — like publishers, advertisers, developers, or rights holders. For example, we share information publicly to show trends about the general use of our services. We also allow specific partners to collect information from your browser or device for advertising and measurement purposes using their own cookies or similar technologies.
If NITARA is involved in a merger, acquisition, or sale of assets, we will continue to ensure the confidentiality of your personal information and notify affected users before personal information is transferred or becomes subject to a different privacy policy.
We build security into our services to protect your information.
We take due care to protect customer data. Technical measures are in place to prevent unauthorized or unlawful access to data and against accidental loss or destruction of, or damage to the data. The employees who are dealing with the data have been trained to protect the data from any illegal or unauthorized usage.
We work hard to protect you and NITARA from unauthorized access, alteration, disclosure, or destruction of information we hold. All NITARA products are built with strong security features that continuously protect your information. The insights we gain from maintaining our services help us detect and automatically block security threats from ever reaching you. And if we do detect something risky that we think you should know about, we’ll notify you and help guide you through steps to stay better protected.
We take reasonable steps to help protect your personal information in an effort to prevent the loss, misuse and unauthorized access, disclosure alteration and destruction. It is your responsibility to protect your usernames and passwords to help prevent anyone from accessing or abusing your accounts and services. You should not use or reuse the same passwords you use with other accounts as your password for our services.
It is important for you to protect against unauthorized access to your password and your devices, and applications. Be sure to sign off when you finish using a non-personal device.
The information you provide to us is shared on our secured servers. We have implemented appropriate physical, technical and organizational measures designed to secure your information against accidental loss and unauthorized access, use, alteration, or disclosure. In addition, we limit access to personal data to those employees, agents, contractors, and other third parties that have a legitimate business need for such access.
Information collected from you will be stored for such period as required to complete the transaction entered into with you or such period as mandated under the applicable laws.
We work hard to protect you and NITARA from unauthorized access, alteration, disclosure, or destruction of information we hold, including:
We do not share your personal data with third parties without your prior consent other than:
We regularly review this Privacy Policy and make sure that we process your information in ways that comply with it.
This Privacy Policy applies to all of the services offered by GormalOne LLP and its affiliates. This Privacy Policy doesn’t apply to services that have separate privacy policies that do not incorporate this Privacy Policy.
This Privacy Policy doesn’t apply to:
We reserve the right to change this Privacy Policy from time to time and for any reason.
If we make changes to the Policy, we will change the “Last Updated” date above.
We will not reduce your rights under this Privacy Policy without your explicit consent.
We will alert you about any changes by updating the ‘last updated date’ of this Privacy Policy and we will offer access to archived versions for your review. If changes are significant, we’ll provide a more prominent notice (including, for certain services, in-app notification of Privacy Policy changes).
You are encouraged to periodically review this Privacy Policy to stay informed of updates.
You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Application after the date such revised Privacy Policy is posted.
In case you have any complaints or grievance pertaining to:
(i) any User Content that you believe violates these Terms (other than an infringement of Intellectual Property Rights) for the reporting mechanism for such claims),
(ii) your access to the Application Platform or
(iii) any User Content which you believe is, prima facie, in the nature of any material which is obscene, defamatory towards the complainant or any person on whose behalf you are making the complaint, or is in the nature of impersonation in an electronic form, including artificially morphed images of such individual, please share the same with us by writing to: grievance@gormalone.com .
In your complaint or grievance, please include the following information:
The Company respects the Intellectual Property Rights of others. All names, logos, marks, labels, trademarks, copyrights or intellectual and proprietary rights on the Platform belonging to any person (including User), entity or third party are recognized as proprietary to the respective owners. You are requested to send us a written notice/ intimation if you notice any act of infringement on the Platform, which must include the following information:
1. A clear identification of the copyrighted work allegedly infringed;
2. A clear identification of the allegedly infringing material on the Application Platform;
3. Your contact details: name, address, e-mail address and phone number;
4. A statement that you believe, in good faith, that the use of the copyrighted material allegedly infringed on the Application Platform is not authorized by your agent or the law;
5. A statement that the information provided in the notice is accurate, and under penalty of perjury, that the signatory is authorized to act on behalf of the owner of an exclusive copyright right that is allegedly infringed;
6. Your signature or a signature of your authorized agent.
The aforesaid notices can be sent to the Company by email at grievance@gormalone.com .
On receiving such complaint, grievance or notice, the Company reserves the right to investigate and/or take such action as the Company may deem appropriate. The Company may reach out to you to seek further clarification or assistance with the investigation, or verify the statements made in your complaint, grievance or notice, and you acknowledge that your timely assistance with the investigation would facilitate the redressal of the same.
Name: Vivek Vashi
Phone: 022-4961-3057
Email Id: grievance@gormalone.com
Address: 112, Highway Commerce Centre, I B Patel Road, Goregaon East, Mumbai 400063.
The Grievance Officer identified above pursuant to the provisions of applicable laws including but not limited to the Information Technology Act, 2000 and the Consumer Protection Act, 2019, and the Rules enacted under those laws.
The Company reserves the right to replace the Grievance Redressal Officer at its discretion through publication of the name and title of such replacement on the website, which replacement shall come into effect immediately upon publication.
Notice for filing complaint with the Data Protection Board: as per (S. 13 r/w S. 5).